Frequently Asked Questions
We're happy you're trying to get in touch! Do you have a question about your order? Before reaching out, please check our FAQ section below for answers to common questions. If you can't find what you're looking for, feel free to contact us.
Where is my order?
After placing your order, we process it within 1 to 2 business days (Monday to Friday)
Transit Time: 6 to 10 business days (Monday to Friday).
Estimated Delivery Time: 7 to 12 business days from the date of order.
For more details, refer to our Shipping Policy.
If your order hasn’t arrived within this time frame, please contact our customer service team for further assistance.
How can I find my tracking code?
Once your order is shipped, you'll automatically receive an email with your tracking code. Be sure to check your spam folder, as our emails occasionally end up there. Please note, that it may take a few hours for the tracking link to become active.
How can I track my order?
You can track your order using the tracking number sent to you via email. Simply enter your tracking code on our Order Tracking page to check the status of your delivery.
What if I’m not satisfied with my order?
If you’re unhappy with your purchase, visit our Refund and Return Policy for instructions on how to return your package. We're committed to ensuring you're satisfied with your order.
If you still have questions contact us directly, and we'll be happy to help!
Contact Information:
Website name: Edelux
Company name: Luxora Group Ltd
Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@edeluxtm.com
Contact Form: Click here
Phone: +447853871505
Company number: 15980733
TAX number: 10255 27877
Customer service:
Monday to Friday between 9:00 AM to 5:00 PM.
We will answer your request within 24 hours.